Refund Policy

Last Updated: March 2026

GiliPass is a digital product delivered instantly upon purchase. Due to this, all sales are final and non-refundable.

1. No Refunds

Refunds are not provided in the following situations:

• Change of mind

• Incorrect purchase

• Unused or partially used Passes

• Inability to use the Pass

• Lack of internet access

• Partner availability, refusal, or capacity limitations

• Weather conditions or external disruptions

2. Delivery Issues

A refund may be issued only if:

• Your GiliPass is not delivered, and

• We are unable to successfully deliver it to the email address provided

If you do not receive your Pass within 1 hour, please contact: support@gilipass.com

3. Partner Services

GiliPass provides access to offers from independent partner venues.

All services, bookings, and experiences are provided directly by these venues. GiliPass is not responsible for:

• Service quality

• Availability

• Refusal of service

• Booking policies

Refunds are not issued in relation to partner-related issues.

4. Agreement

By purchasing a GiliPass, you acknowledge and agree to this Refund Policy.

For full terms, please refer to our Terms & Conditions.