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Frequently Asked Questions

GENERAL

  • GiliPass is your all-in-one digital experience card for the Gili Islands.

    • Instant access

    • Delivered via email

    • 12 month validity

    • Unlimited use

    • 140+ Partners

    • Use on all three Gili Islands

    It offers exclusive savings and benefits on food, drinks, activities, experiences, retail outlets and services, at the best spots across Gili Trawangan, Gili Air and Gili Meno.

    We have over 140 curated Partners for you to enjoy.

    Compare passes

  • Because it saves you money, time and guesswork, whilst ensuring you get the very best out of the Gili Islands.

    You get instant access to a range of savings & benefits across hand-picked venues - all in one easy digital pass.

    See How It Works.

  • This depends entirely on usage. 

    Active users can expect the pass to save more than it costs in one day or less - this is easy if you put it to use.

    With casual use, including some food & drink stops and an activity, you’ll see it covered within a day, or a day and half - depending what Partners and savings you chose.

    Use it for premium activities like scuba diving courses and luxury sunset cruises, and the savings are big enough to cover the pass in one hit. 

    Overall, if you use it, you’ll save easily. See all Offers.

  • GiliPass is available for use on all three Gili Islands: Gili Trawangan, Gili Air and Gili Meno.

    Gili Trawangan has the most Partners, followed by Gili Air, then Gili Meno.

    See our Partners.

  • Great question, with a simple answer.

    If you want to take advantage of our savings on scuba diving, freediving and 15% off bali fast boats, then choose the Explore pass.

    If you don’t intend on diving or freediving, choose the Classic pass.

    See Passes.

  • Yes. Children can have a GiliPass and use it in the same way as an adult pass, subject to the terms and conditions of individual Partners where age requirements apply.

    For example, certain activities such as scuba diving or cooking classes may have minimum age restrictions.

    Where relevant, we recommend checking directly with the Partner before booking or visiting.

    Check out our passes.

  • For most visitors, yes - usually within the first day.

    Here's a real example: breakfast at a partner venue, followed by a snorkelling trip, and you’ve already saved around $6 USD in half a day. Grab your free drink at Tir na nOg in the afternoon, and the pass is covered. And the night savings haven’t even started yet.

    Other activities cover the pass cost in one hit - The savings on one Fishing trip alone is approximately $15 USD.

    A saving on Pondok Santi Pool access and Bali fast boats = $10 USD. That’s the GiliPass cost covered in just 2 uses.

    We have over 140 offers to enjoy - and the Classic pass costs $9.99 USD.

    The Explore pass works the same way at a higher level. A single discounted DSD (Intro Dive) typically saves you $8 USD on its own. On an Open Water Course, the saving is around $40 USD, more than covering the $14.99 USD pass price before you've done anything else.

    The pass is valid for 12 months and works across all three islands, so the more you explore, the more it pays back.

    If you're only making one or two stops the whole trip, it might be marginal. But for anyone spending more than a day or two on the Gilis - which is most people - it's very likely to save you more than it costs.

    See all Partner Offers.

  • Gili Giveback is our way of actively supporting the long-term stability of the Gili Islands.

    Through Gili Giveback, every GiliPass purchase helps fund local sustainability projects, playing a part in protecting the islands for future generations.

    We make monthly donations on a rotational basis.

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  • GiliPass Explore provides access to savings on the following activities:

    • Scuba Diving

    • Freediving

    • Increased discount (15%) on Bali Fast Boat transfers with Bluewater Express

    GiliPass Classic does NOT include savings on the above.

    Everything else is the same.

    Compare passes

USING YOUR PASS

  • Simply show your digital pass via email, Live Pass Checker, or QR code.

    The venue quickly validates it, and the fun begins.

    You may be required to provide ID to verify pass ownership.

    Check out our Partners.

  • It helps, but isn’t always required - most venues can verify quickly even if you’re offline.

    Recommended: Once you receive your email, save a screenshot of your key info and QR code - this way you’re all set, even without internet access.

    Compare passes

  • This depends entirely on usage.

    Active users can easily save the cost of the pass in a day or less.

    Activities like diving and luxury boats have one-off savings of over $50, making the GiliPass a no-brainer for those taking part in premium activities.

    An active GiliPass holder can easily save 4-5 times the cost of the pass across a 3-4 day trip.

    It’s only not worth it, if you simply don’t use it.

    Compare passes

  • We have over 20 of the Gili Islands best-loved activities available on GiliPass. Including diving, snorkelling, cooking classes, nightlife events, free diving, boat parties, luxury sunset cruises, axe throwing, mini golf, spas, gyms, ice baths, saunas, padel and more. See all Partners.

    We also have a selection of top-rated restaurants, cafés and bars across the three Gili Islands.

    Literally every single type of activity on the Gilis is on the GiliPass. If we’re wrong, let us know.

    Learn more about the two different pass types.

  • Yes - our website lists all participating partners and their current offers.

  • Yes! You can use your GiliPass as many times as you like at any given Partner location within the validity period.

    GiliPass has unlimited usage for 12 months.

    Choose you pass

  • Yes. GiliPass is purchased online, and activates immediately upon purchase.

    Buy GiliPass

  • Yes. GiliPass can be used by families, including children, provided each person using partner offers has their own valid pass where required.

    Please note that some offers, activities, or experiences may be subject to age-related terms or minimum age requirements set by individual Partners.

    Check passes

PARTNERS & OFFERS

  • We currently have over 140 GiliPass Partners across the three Gili Islands.

    That’s a lot of options, with a diverse range of choice, and something for everyone.

    See Partners.

  • Yes, you can use your GiliPass any number of times at any Partner location as long as your pass is still valid/active.

    See Pass options.

  • Yes, you can find a GiliPass Partner map here.

    It shows all the current Partners across Gili Trawangan, Gili Air and Gili Meno.

    A link to the map is also delivered via email after purchase.

    Partners.

  • This is a curated platform. We take a considered approach to adding new Partners, and review potential candidates on a quarterly basis.

    The list on our website is always current & up to date.

    See Partners.

  • Yes. Partner offers may change depending on seasonality and other factors

    Our website always shows the current Partner offers.

    However, be aware that these can change at short notice.

  • Absolutely! If you own a venue and want to join the GiliPass platform, contact us at partners@gilipass.com.

    See existing Partners here.

HOW IT WORKS

  • Buy your GiliPass online and receive it immediately by email.

    Your pass is active instantly and stays valid for 12 months.

    Show your digital pass at any participating partner to unlock exclusive benefits across dining, nightlife, wellness, activities and more.

    There’s no booking required through GiliPass - simply visit the venue and present your pass.

    Use it as often as you like, across 140+ partners, and start saving from your very first stop.

    Compare passes

  • Your GiliPass is delivered directly to your email address immediately after purchase.

    It’s active as soon as you receive it, and valid for 12 months.

    Compare passes

  • Every GiliPass is valid for 12 months from purchase date.

    To enjoy the benefits for longer, you’ll need to buy another pass.

    Compare passes and choose the right one for you.

  • Your pass activates from the moment you purchase it.

    How it works

  • No. Each GiliPass is unique and linked to one user.

    Venues may check the name and/or code.

    A GiliPass is non-transferable.

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  • No - GiliPass gives you access to exclusive offers, but all bookings must be made directly with the partner venue.

    This ensures you can choose your preferred time and confirm availability instantly.

    Find all Partner Contact Details here.

  • No. GiliPass works entirely via email and web - no downloads or sign-ups needed.

    How it works

  • No. GiliPass is activated for use immediately after purchase.

    However, with a 12-month validity period, it provides ample flexibility for any upcoming trip.

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PAYMENT & DELIVERY

  • There’s 2 GiliPass options:

    GiliPass Classic is $9.99 USD

    GiliPass Explore is $14.99 USD

    Final charges are made in USD. Payment processing fees may apply.

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  • Payments are made online.

    We only use trusted and secure third party payment platforms.

    We accept all major credit/debit cards. Additionally, you can pay via Link, ApplePay, Amazon Pay and more.

    Buy GiliPass

  • You’ll receive your GiliPass via email.

    GiliPass is a digital only pass.

    You simply need access to the email to use it.

    We recommend you screenshot the pass details and QR code - just in case you don’t have data at the Partner venue.

    Buy GiliPass.

  • No - GiliPass is 100% digital.

    You’ll receive your pass immediately after purchase, via email.

    See How It Works.

  • No. All sales are final, and refunds are not permitted.

    This is due to the instant access nature of the digital pass.

    No refunds is industry standard for this type of digital product.

    See Refund Policy and full Terms & Conditions.

  • After your payment is completed, you will receive your GiliPass via email within a few minutes - check your junk/spam folder in case it arrives there.

    Once received, it is active immediately, and you can enjoy 12 months of unlimited use.

    Compare passes. 

SUPPORT

  • Check your spam folder first.

    Every pass purchase is automatically delivered to the customer email address.

    The only way it wouldn’t arrive is if the wrong email address was provided - we can tell if this is the case from ‘Failure Delivery’ notices.

    If you provided the correct email address and the GiliPass is not in your Inbox, Promotions or Junk mail, please contact us at support@gilipass.com and we’ll look into it.

  • If a staff member doesn’t recognize the GiliPass but you are sure you’re at a Partner venue, ask to speak to someone else - their manager for example.

    All online date is 100% accurate - if the Partner is on the GiliPass website, then they are definitely a Partner - and there’s likely just a simple misunderstanding.

    If the problem persists, please contact us via support@gilipass.com. Inform us of the time of visit, business name and summary of interaction.

    We will resolve the problem with the Partner directly, as fast as possible.

    See Terms & Conditions.

  • Every GiliPass is valid for 12 months from purchase date, and is non-extendable.

    If your GiliPass expires, you’ll need to buy a new pass for your next trip.

    Buy GiliPass

  • Yes - we use secure, encrypted payment processing through trusted third party providers such as Stripe, VISA, Mastercard and Apple Pay.

    Buy GiliPass

  • You have three options:

    1. Email us anytime at support@gilipass.com

    2. Message us on Instagram at @gilipass

    3. Contact us via WhatsApp on 0823 1000 1400 (Chat Only)

    We will deal with your query as fast as possible.

    Please note that Business Hours are 08:00 - 16:00 (WITA) Monday to Saturday.

Every GiliPass supports Gili Giveback